Christe
About
Background
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My professional background includes customer service, business management, leadership, and administrative support.
Throughout my career, I have worked with individuals from diverse backgrounds, gaining valuable experience in communication, problem-solving, and team coordination.
My Work at HOM
Focus Areas and Expertise
Administrative & Operational Support
Participant Applications & Records
Supporting daily administrative activities, organizing important information, and helping maintain efficient operations across the organization.
Processing applications, maintaining participant profiles, and ensuring records are accurate, organized, and up to date. Housing Coordination & Transitions Managing database updates for housing assignments, move-ins, transfers, and move-outs to help maintain accurate housing records.
Communication & Financial Documentation
Housing Coordination & Transitions
Handling incoming calls, emails, and staff communications while assisting with utility bills, receipts, and other administrative documentation.
Managing database updates for housing assignments, move-ins, transfers, and move-outs to help maintain accurate housing records.
My Accomplishments
Education & Experience
I studied Computer Science at ACLC College before pursuing a career in customer service and business management. My professional experience includes working in the Business Process Outsourcing (BPO) industry as a Customer Service Trainer, Subject Matter Expert (SME), and Top-Performing Customer Service Representative.
I also previously managed a sportswear business with more than 20 employees, where I gained practical experience in leadership, employee supervision, business operations, and team management. These experiences have strengthened my ability to manage responsibilities, adapt to challenges, and work effectively with people from different backgrounds.
My Work in Action
Projects & Resources
At House of Mercy, I assist with maintaining participant information, processing applications, coordinating housing assignments, and managing records related to move-ins, transfers, and move-outs. I also support utility and financial documentation, communication between departments, and other administrative activities essential to the organization's daily operations. Much of my work takes place behind the scenes, helping ensure information is accurate, organized, and accessible to the staff who need it.
Why I Do This Work
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I believe that everyone deserves to be treated with dignity, respect, and compassion, regardless of their background or circumstances. Being part of House of Mercy gives me the opportunity to contribute to an organization that supports individuals working toward positive changes in their lives. I value the importance of teamwork, patience, and understanding, especially when working with people facing different challenges. What motivates me is knowing that even the work done behind the scenes can make a meaningful difference. I take pride in being part of a team dedicated to helping others move forward and build a better future.
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